AI Customer Engagement Platform

AI agents that run
E-Commerce

Not assistants. Not bots. Pre-trained AI agents that do the work: resolve, sell, retain, and grow your business. Pre-tuned for your industry.

Watch it work →
70+ languagesWorks with your existing stackReasoning-first multi-agentHuman-in-the-loopSOC 2 + GDPR
40%
Lower service costs
3–5×
Engagement lift
95%
Inquiry automation
30d
Go-live
FOUNDER'S CORNERPOV· May 10The case against "AI customer engagement maturity models"→

Built for your stack · Ready for procurement · Live customers across all four industries

Works with your existing stack

Direct, two-way integrations into the systems of record that run your business: commerce, ERP, CRM, hospitality PMS, and donor platforms. No rip-and-replace.

+ 40 more integrations →

Built for procurement

Procurement-ready compliance posture from day one.

SOC 2 Type IGDPRE2E encryptionSSO · SAML / LDAP

Live customers

Deployments live and running today.

D2C novelty & gifts brandSpecialty food brand · D2C & wholesaleLuxury hotel groupBoutique resort & spaHigh-growth SaaS platformGlobal nonprofit organisationRegional community charity

References available on request. Trust Center →

Most customer engagement is broken in the same five ways.

You’ve probably tried to fix it. The reason it didn’t stick: every fix added another tool instead of replacing them.

⚡
Expectations outran your capacity

People now expect an instant, personal answer at 2am, on whatever channel they pick. Meeting that with headcount alone means hiring without end; not meeting it means lost sales, bad reviews, and churn.

💬
Every channel is its own island

SMS, WhatsApp, social DMs, email, voice, web chat. Each runs in its own tool, with its own team and no shared context. Customers repeat themselves and get a different answer on every one.

🧩
Customer data is everywhere but where it’s needed

Purchase history, support tickets, guest and donor records sit in systems that don’t talk. No one, and no AI, ever sees the whole customer, so genuine personalization stays out of reach.

🤖
Automation that assists but never finishes

A decade of chatbots and copilots that deflect, suggest, and hand back to a human. The real work of resolving, selling, and retaining still lands on your team, so spend climbs while the workload doesn’t.

🚧
AI that never reaches production

Pilots dazzle in a sandbox, then stall at the cliff: integration, guardrails, oversight, and someone accountable when it’s wrong. Most AI never makes it to the customers it was built for.

Ephanti fixes all five at once: one inbox, one multi-agent engine, one pre-tuned Industry Solution per vertical. Not a generic platform you have to assemble. See how → See the data behind the five →

Four industries. One platform.

Each Industry Solution ships with pre-trained agents already wired into your stack, with no prompt engineering, no model selection, and no integration scaffolding. They know your industry. They just run.

SOLUTIONS (6)AcquireConvert & SellSupportRetain & ExpandInternal OpsEngage Channels↓ COMPOSE INTO ↓E-Commerce& RetailHospitalityB2B SaaS& TechnologyNonprofitsBuy the Industry Solution that matches your business. Get every Solution that powers it.

Explore by industry: pre-tuned agents, real scenarios, real outcomes

E-Commerce & Retail

Recover carts. Run conversational commerce. 24/7.

A shopper on Shopify abandons a $180 cart. Within 8 minutes, the Cart Recovery Agent sends a WhatsApp message with a discount, answers a sizing question, and books the sale. The order syncs to the back-office. No human agent involved.

Bundled agents
Cart Recovery · Conversational Shopping · Order Support
Works with
Shopify · WooCommerce · BigCommerce
Outcomes
30% cart recovery lift · 24/7 conversational commerce
Explore E-Commerce Solution →Calculate ROI →Read the Playbook →Compare to Gorgias →
Featured agents
Cart Recovery Agent
Re-engages abandoned shoppers across SMS, WhatsApp, and email with personalised offers based on cart contents and shopper history.
Conversational Shopping Agent
Guides shoppers through product discovery, sizing, and checkout, on the channel they're already on.
Order Support Agent
Resolves order queries, returns, and refunds end-to-end without human handoff.
Browse all agents →

A different kind of intelligence

Your customer data is already complete.
Ephanti is the first platform that actually uses it.

Every agent conversation draws on your full system of record: CRM, commerce platform, support history, and product usage, assembled in real time at the moment of engagement. You get 360° customer intelligence as a side effect of deployment, not as a separate infrastructure project.

No CDP project

Unified customer profiles assembled at runtime. Skip the 12-month data engineering project and the six-figure license.

360° at every touchpoint

The agent on WhatsApp already knows what happened in email, on your site, and in your CRM. Cross-channel memory, built in.

Writes back automatically

Every engagement enriches the record in Salesforce, HubSpot, or your PMS, with no manual logging and no data ops team.

How this works in practice →

Why teams choose Ephanti.

Built for buyers who've already tried the alternatives, and it shows.

Pre-tuned, not a blank canvas

Generic platforms hand you months of configuration. Each Industry Solution ships tuned for your vertical, so you go live in about 30 days.

One platform, not another tool

Ephanti replaces the fragmented engagement layer instead of adding to it. Teams typically retire 4 to 8 point tools within 60 days of going live.

Agents that finish the job

The tools you tried answered questions and handed the rest back to your team. Ephanti's agents resolve the refund, make the booking, and update the record, end to end.

One engine across the lifecycle

Not four disconnected bots for marketing, sales, support, and retention. One multi-agent engine runs them all on shared customer memory.

Built to reach production

Guardrails, human override, full audit trail, SOC 2, GDPR, and SSO. The parts that decide whether AI ever ships to real customers, built in.

Trust Center →

Comparing platforms?

See how Ephanti compares to Gorgias, Intercom, Drift, and Salesforce Service Cloud: AI architecture, integration depth, deployment time, and pricing.

See all comparisons →

"This isn't chatbot 2.0. This is where conversations become workflows."

Read the Manifesto →

Founder's Corner

Notes on what we're shipping, what we're seeing in the market, and what we believe, straight from the people building Ephanti. New post every other week.

S
Founder & CEO
POVMay 10, 2026· 6 min read

The case against "AI customer engagement maturity models"

Every quarter, another analyst firm publishes a maturity model that grades vendors on breadth. Most of these models miss what actually matters: whether the agent finishes the work. Here's what we'd measure instead: five buyer-side metrics that separate platforms that ship from platforms that demo.

Maturity isn't about how many capabilities a vendor has on a slide. It's about how many workflows the agent can execute end-to-end without a human in the loop.

Sriraman signatureFounder & CEO
Read the full note →
Customer StoryMay 3, 2026

How a 200-room boutique hotel recovered $340K in upsell revenue in 90 days

Three months in, here's exactly what worked, what didn't, and where we still have ground to cover.

Read →
Product UpdateApr 22, 2026

MEVA v2.1: 40% faster reasoning, half the latency

Latency dropped from p95 1.8s to 1.1s after rewriting the reasoning loop for parallelism.

Read →
TrendApr 12, 2026

What Sierra's Series C means for the agentic CX category

When the largest player raises at $4.5B, three predictions for how 2026 shapes up.

Read →
See all posts →New post every other Tuesday. Subscribe →

Ready to see Ephanti work in your stack?

Most teams go from sign-off to live in 30 days. Book a demo and see your industry's pre-tuned Solution running.

Watch it work →Founding Partner program →